Help & FAQs

Help & FAQs

Find quick answers about orders, shipping, returns and product care. If you don’t see your question here, our support team is ready to help.

Free Shipping over €50 • 14-day returns • Authentic brands

How do I place an order?

Add your favorites to the cart and proceed to checkout. We accept major credit cards, PayPal and local payment methods. After payment you’ll receive an order confirmation by email.

How long does delivery take?

Orders are processed within 1–2 business days. Delivery in Europe typically 3–7 business days; international shipping 7–14 business days depending on customs and local carriers.

What is your return policy?

You can request a return within 14 days from delivery for unopened or unused products. Contact support with your order number to start the return. Refunds are processed after we inspect the returned items.

Are your products authentic?

Yes — we source directly from authorised distributors and verified suppliers. Every product is genuine and stored according to brand recommendations.

Which products are cruelty-free?

We list cruelty-free information on each product page. If a product is labelled cruelty-free or vegan, that appears in the product details.